Score Crazy Privacy Policy — Your information is completely safe with us

Score Crazy ("we", "our") has established this Privacy Policy ("Policy") to ensure the protection of your personal data. By using the Score Crazy website (scorecrazy.app), mobile platform, or any other services, you agree to this Privacy Policy.

We believe your privacy is a fundamental right. That's why Score Crazy was built from the ground up to keep your data protected at all times. This policy clearly outlines what information we collect, why we collect it, and how it is used.

Score Crazy only collects data that is strictly necessary. Collecting unnecessary or excessive information goes against our policy.

Information collected at registration:

• Full name and date of birth (for age verification)
• Email Address or Mobile Number
• Password (stored in encrypted form)
• Country or region of residence

For KYC Verification:

• Copy of National ID or passport
• Selfie or photo (for identity verification)
• Payment method details (bKash, Nagad numbers)

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Activity logs on the platform (login times, game history)
• Data from cookies and similar tracking technologies

Score Crazy uses the data it collects for specific, transparent purposes only. No data is ever used beyond its stated purpose.

• Account Management: To manage registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• Fraud Prevention: To detect fraud and multiple accounts.
• Legal Obligation: To comply with KYC and AML (Anti-Money Laundering) requirements.
• Service Improvement: To enhance the gaming experience and improve platform performance.
• Contact: To notify you of important updates, bonus offers, and promotions (only with your consent).
• Customer Support: To troubleshoot issues and provide support.

Score Crazy does not sell your personal information. However, in limited circumstances, data may be shared with trusted third parties. In every such case, your data protection is guaranteed.

• Payment Providers: bKash, Nagad, and Rocket receive limited data solely to process transactions. They operate under their own privacy policies.
• Game Providers: Providers such as Pragmatic Play and Evolution receive only the minimum data necessary to operate games.
• Legal Authorities: Data may be shared with relevant authorities in response to a court order or legal obligation.
• Security Partners: Trusted technology partners for fraud detection and cybersecurity.

Score Crazy has implemented industry-leading technical measures to protect your data, and these safeguards are updated on a regular basis.

• Transport Layer Security (TLS 1.3): All communication between your browser and our servers is encrypted.
• Data Encryption (AES-256): All sensitive data stored is encrypted.
• Firewall & DDoS Protection: To prevent unauthorized access and attacks.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Penetration Testing: System testing conducted by third-party experts.

That said, no digital system is 100% impenetrable. Your own vigilance matters too — use strong passwords, avoid logging in on public Wi-Fi, and do not respond to suspicious emails.

Score Crazy uses cookies and similar technologies to enhance your experience and improve platform performance. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and platform security. Score Crazy cannot function properly without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which parts of the platform are being used and to what extent.

Score Crazy respects your rights regarding your personal data. The rights listed below are yours and can be exercised at any time.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to stop using your information for a specific purpose.
• Right to Portability: You have the right to receive your data in a structured, portable format.
• Right to Object: The right to object to your data being used for marketing purposes.

To exercise these rights, email support@scorecrazy.app or reach us via live chat.

Score Crazy retains your data only for as long as necessary. Once no longer needed, it is securely deleted.

• Account Information: For the duration the account is active, and for a further 5 years after closure (as required by law).
• Transaction Information: 7 Years (as required by AML regulations).
• Gaming Logs: 2 Years.
• KYC Documents: 5 years or as directed by the relevant regulatory authority.
• Cookie Information: 30 days to 2 years, depending on the type of cookie.

Score Crazy strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors.

If a minor is found to have registered, the account will be closed immediately and all associated data will be permanently deleted.

Score Crazy reserves the right to update this Privacy Policy as needed. The method of notification will be determined based on the nature of the changes.

• Important Changes: You will be notified at least 30 days in advance via email notification and on-platform pop-up messages.
• Minor changes: The date on this page will be updated accordingly.

Continued use of Score Crazy after any changes will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please contact Score Crazy's Data Protection Team.